On our second day in Hat Yai, Thailand, my family and I started the day by eating a hearty breakfast (for us but not theoretically & practically for the heart) at the Food Loft of New Seasons Hotel. The morning meals were inclusive of the 3D2N accomodation package we availed.
Guests were provided a set menu that has butter+jam and toasts, coffee or tea, and a variety of local and continental breakfast to choose from. My options were artery-clogging bacon strips and slices of ham with sunny side up eggs then, I feared Salmonellosis, I had my eggs scrambled the next morning.
Delightful breakfast gone bad!
Everything was fine until a problem in communication happened. Tina and I opted to have extra fried rice. Knowing that the staff (and most Thai, let’s admit it!) can speak little English, I took extra effort in explaining to the wait staff our add-on orders.
Several minutes of patient waiting, no fried rice landed on our table. We called the attention of the wait staffs and politely (with a smile), made a follow up on our extra order. After slicing my bacon strips into bits, thankfully, fried rice arrived but the orders were taken and delivered wrongly. They were plateful, complete with fried pork and vinegar and side dishes (as shown on photo above, which my parents ordered for themselves)! I explained with utmost courtesy (you know how food people can do to your plates, so be very extra good in dealing with them), that we only asked for 2 plates of fried rice and nothing more–not a complete set of breakfast meal.
They immediately got the plates and returned to us with just fried rice on it. I and Tina enjoyed our breakfast (who would not with those bacon strips?–double order please! hehehe!) But I was again astonished when they made me sign the bill after I told them that Gabby’s meal shall be charged on our room bill. I saw that they charged us 2 extra complete breakfast sets where in fact we only ordered and ate 2 cups of fried rice –meaning without butter+jam and toasts, coffee/tea and viand.. WE ONLY ORDERED AND ATE EXTRA FRIED RICE! Despite my efforts in explaining the scenario, I thought my view was noted but I was wrong.
THIS SH*T HAPPENS WHEN USE OF ENGLISH LANGUAGE IS A RARITY IN A COUNTRY! (read : I am not fluent myself, but most people if not all, can speak and understand English from my country, the Philippines! And I am damn proud of it–google translate: Kahit karpintero o tricycle driver marunong ng is-was-were sa Pinas; minsan fluent pa sila!)
On our last day, when I was about to settle the hotel bill, I found out the food people really charged us with 2 entire breakfast sets instead of 2 cups of freaking fried rice! Although, the receptionist at the front desk understands English and the situation completely, I still ended up mildly straining my larynx again in elaborating that it’s not an issue of price or cost (it’s so affordable at only B70 or RM 7 = PhP 78 per set meal and B20 or RM 2 =PhP 28 per cup of rice), but how efficient you are in delivering your service. They did nothing and still asked me to pay what we didn’t eat. I asked the front desk lady to take extra efforts next time in avoiding the same thing to happen again with other guests. Training of staffs would help.
Poor Customer Service is a Pure Insult to Paying Customers!
Sayang lang, gusto ko pa naman ang sign boards ninyo….
Enough… Let us not spoil the memories of our days in Hat Yai.
After that eventful breakfast, we hopped in the same tuktuk we hired the previous day and continued the Hat Yai tour.
I guess everyone will agree with me that no trip to any parts of Thailand is complete without Buddhist temple visit. I opted to include in our itinerary the Wat Hat Yai Nai, the shrine of the reclining Buddha which is said to be the 3rd largest in the world (so would that make the one in Penang, the fourth and the one in Kelantan, Malaysia the fifth? Can anyone confirm?).
This frequently visited shrine is located on Phetchakasem Road, near Saphan Khlong U-Taphao, Hat Yai. The image of the Enlightened One is said to measure 35 metres long, 15 metres tall and 10 meters wide.
What do you call these bells for prayers?
Now this quote on the Hilltop is too difficult to observe, agree?
It was almost 4 in the afternoon when we went down from the Hilltop, and since I asked the tuktuk driver (forgive me, I forgot to note his name!) to drop us off at a money changer to exchange few more ringgit to baht, I decided not to bring my family to Hat Yai Municipal Park. Honestly, by doing so, I regret now not having even a single photograph alongside the Laughing Buddha in the Municipality Park of Hat Yai 😦
After going to the money changer, we were brought back to the hotel; spent an hour refreshing up then we went out for an early light dinner.
My excitement to try Mcdonald’s Samurai PORK burger went downhill when I found out that there’s nothing special about its taste after taking the first bite. The sauce inside the bun was far something that I will like. It was not that I am partial with beef burger (sure I am!) but this pork burger that probably is present only in Hat Yai (is it?) didn’t meet my expectations.
I remember I was also disappointed in Mcdonald’s Hat Yai because their Coca cola cups aren’t refillable unlike in Penang. Yes, here in Penang, it’s drink all you want Coke in all Mcdo branches, isn’t that great? *Imagine kung sa Starbucks drink all you want din?* LOL! 🙂
After Mcdo, we decided to watch Captain America in one of the malls in Hat Yai that’s walking distance from our hotel. Unfortunately, Captain America in Hat Yai also doesn’t speak English! Oh Well!
Out of disappointment that the movie we wanted to see was dubbed in Thai (FYI, in Penang –English movies are shown in English with only Malay and Chinese subtitles which for me is far better), instead of spending B120 (RM12) for a movie we won’t understand, we settled and just drowned ourselves to a better option–Thai local sweet delicacies, we so liked it!
Then few steps more just before getting to our hotel, we bought fresh fruits from this street stall…